We reserve the right to amend these Terms and Conditions and/or our Privacy policy from time to time without notice and at our discretion. Any such amendments shall come into effect immediately once posted, therefore it is your responsibility to periodically review these pages. Your use of the Sites will be deemed acceptance of any such amended Terms and Conditions and Privacy policy.

The term “The Company" or “us” or “we” refers to the owner of the website. The term “you” refers to the user/customer or viewer of our website.

By continuing to browse, use and/or purchase from this website you are agreeing to comply with and be bound by these Terms and Conditions.

Please note - For your security we use the top secure online payment processor Paypal.
You can pay securely online via this process WITHOUT having a Paypal account, by using one of several credit cards instead if preferred by following the instructions during the checkout process. Your payment will appear on your statement to IPT (Ideal Performance Training.)

Training - Booking terms and conditions
  • Bookings are accepted only with agreed payment. Payments are accepted in GBP

  • Ensure the email you give during the booking process remains current, because this is how we will contact you. Please note we can only be responsible for sending emails, we cannot be responsible for emails failing to arrive.

  • If you have any health, medical issues or additional learning requirements, please contact to discuss in confidence PRIOR to booking, so we can ensure we best serve your needs.

  • Payment reserves your live place(s) or online access and all monies are non refundable*, though you may send someone in your place on pure live events, subject to approval.

  • Where the Premium online training packages are chosen, course manuals / CD's are usually posted out within 2 working days.

  • Online registration is for a single user only.

  • Students enrolled onto courses with an online training element are responsible for keeping their personal login details private. The Company reserves the right to terminate any users access without notice if it appears security has been breached, or there is any evidence that username or passwords have been shared.

  • Students booking a blended course i.e. involving self managed, online study and practice prior to a live assessment day are responsible for doing the work necessary to ensure they can demonstrate the required competencies by the pre booked live assessment date.

  • If a student enrolled onto an online course wishes to transfer to a live course date, they may do so if there is space available upon payment of the usual live course fee.

  • Assessments - One marking and feedback of all assessment elements are included in courses where applicable. If any student does not reach the required competencies to pass in any assessment element, they may retake/resubmit within 30 days upon payment of the appropriate resubmission fee. For online courses, assessments must be completed within the enrolment period.

  • Certification - Once instructors pass the assessment elements for their course they are eligible for certification, refreshers, marketing materials and more via their Instructor Support Package subscription. Free for the first year, then due annually 2 weeks before expiry. Instructors are solely responsible for making renewal payment when due. Failed, or late renewal, where accepted will incur an additional fee of £15.
    If certification to teach is no longer required, instructors are responsible for cancelling their subscription before due.

  • The Company reserves the right to decline any booking or renewal at its discretion, without giving cause or notice.

  • All bookings receive an automatic subscription to our free e-news. You may unsubscribe from this at any time, using the link in each marketing email sent.

*In the unlikely event we had to cancel any live event, you would be offered a free transfer or full refund. If there was a necessity for a change to an advertised course location or date, we will always try to give as much advance notice as possible of any such change. If you are unable to attend at the revised location or date we will credit 100% of any prepaid tuition fees towards another training, or provide a refund if requested. However we will not be liable for any other costs incurred, including any travel or accommodation charges you may have already paid.

Health and fitness notice

Performance Cycling Instructor training is designed for those of general good health and requires a degree of fitness to complete the practical teaching parts.
By booking this training you confirm it is safe for you to undertake indoor cycling and you assume the risk and the responsibility for any injury, damage or loss resulting from your participation in any activities.

Digital and online training products

  • For all digital products, instant email notification will be sent with download details as soon as payment is received.

  • Where online training is purchased, personal login details will be sent via email within 1 working day of receipt of payment.

Please ensure you check your junk box before contacting us if you have not received your email confirmation as above.

Tangible products - Dispatch, delivery and returns

Product orders in stock are usually dispatched within 2 working days of receipt of payment.

Estimated delivery times for all products in stock are:

  • Within the UK - 5 - 7 working days.

  • Within EU - 7 - 10 working days.

  • Rest of the world - 12 - 18 working days.

Please note - goods will be sent to addresses given during the payment process. Customers are responsible for making sure the address they provide is complete and correct. If you wish to make any change, you must notify us IMMEDIATELY after your purchase is completed from the same email address used and quoting your unique purchase transaction ID number.
Orders giving unconfirmed addresses may experience a delay in dispatch for security reasons.

We trust you will be delighted with your purchases from us and please be assured that we honour all your statutory rights as a consumer.

Please note - Payments will be made to Ideal Performance Training.

As a bonus all orders receive a free subscription to our e-news. You may cancel this at any time, but we hope you will find it enjoyable and beneficial and won't want to miss it!
We hope you will be delighted with our products, however if you encounter a problem please be assured all statutory rights will be honoured on products purchased via this site.
Please note due to ease of copying, CD's / DVD's once opened will not be refunded. However any CD or DVD found to be faulty and returned within 7 days of receipt would be replaced with the same title.

1 LICENCE

1.1 You are permitted to print and download extracts from the Site solely for your lawful, personal, non-commercial use on the following basis:

(a) no text, documents, graphics or other content on the Site are modified in any way;

(b) no graphics on the Site are used separately from accompanying text; and

(c) the Company's copyright notice and this permission notice appear in all copies.

1.2 Unless otherwise stated, the copyright and other intellectual property rights in all material and content on the Site (including, without limitation, text, images, web pages, sound, software (including code, interface and website structure), video, photographs and graphical images, and the look and feel, design and compilation thereof) are owned by the Company or its licensors. For the purposes of these Terms & Conditions, any use of extracts from the Site other than in accordance with paragraph 1.1 above for any purpose is prohibited. For the avoidance of doubt, you agree that you are permitted to use this material and/or content only as set out in these Terms & Conditions or as otherwise expressly authorised in writing by the Company or its licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share, make available to any person, or create derivative words of such material or content. If you breach any of these Terms & Conditions, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

1.3 The Company is the owner and/or authorised user of all trade marks, service marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise indicated. Except as provided in these Terms & Conditions, use of the Site does not grant to you any right, title, interest or licence to any such intellectual property accessed on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property is prohibited.

1.4 Subject to paragraph 1.1, no part of the Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

1.5 Any rights not expressly granted in these Terms & Conditions are reserved.

2 SERVICE ACCESS

2.1 While the Company endeavours to ensure that the Site is normally available 24 hours a day, the Company will not be liable if for any reason the Site is unavailable at any time or for any period.

2.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

3 VISITOR MATERIAL AND CONDUCT

3.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Site will be considered non-confidential and non-proprietary. The Company will have no obligations with respect to such material. The Company and its designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

3.2 You are prohibited from posting or transmitting to or from the Site any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licences and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or

(d) which is harmful in a technical sense (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

3.3 You may not misuse the Site (including, without limitation, by hacking it).

3.4 The Company will fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraphs 3.2 or 3.3.

4 LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.

4.2 If you would like to link to the Site, you may only do so on the basis that you link to (but do not replicate) the home page of the Site, subject also to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the Debbie Kneale logo;

(b) you do not create a frame or any other browser or border environment around the Site;

(c) you do not in any way imply that the Company is endorsing any products or services other than its own;

(d) you do not misrepresent your relationship with the Company nor present any other false information about the Company;

(e) you do not otherwise use any Debbie Kneale trade marks displayed on the Site without express written permission from the Company;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

4.3 The Company expressly reserves the right to revoke the right granted in paragraph 4.2 for breach of these Terms & Conditions and to take any further action it deems appropriate.

4.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 4.2.

5 REGISTRATION

5.1 Each registration is for a single user (which may be either an individual or company) only. The Company reserves the right to make it impermissible for you to share your user name and password with any other person or with multiple users on a network.

5.2 Responsibility for the security of any passwords issued rests with you.

6 ELECTRONIC COMMUNICATIONS

When you visit the Site or send emails to the Company (for example, emails to Customer Service) via the Site, you are communicating with the Company electronically. The Company may communicate with you by email or by posting notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights.

7 INDEMNIFICATION

In addition to paragraph 4.4, you will indemnify the Company against any loss, damage or cost incurred by the Company arising out of your use of the Site, any of its services or any information accessible over or through the Site, including information obtained from linked sites, your submission or transmission of information or material on or through the Site or your violation of these Terms & Conditions or any other laws, regulations and rules. You will also indemnify the Company against any claims that information or material which you have submitted to the Company is in violation of any law or in breach of any third party rights (including, without limitation, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). The Company reserves the right to exclusively defend and control any claims arising from the above and any such indemnification matters. You agree that you will fully cooperate with the Company in any such defences.

8 DISCLAIMER

8.1 While the Company endeavours to ensure that the information on the Site is correct, the Company does not warrant the accuracy and completeness of the material on the Site. The Company may make changes to the material on the Site, or to the products, services and prices described in it, at any time without notice. The material on the Site may be out of date and the Company makes no commitment to update such material.

8.2 The material on the Site is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with the Site on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have an effect in relation to the Site.

9 LIABILITY

9.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Site) and any other of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, whether in tort (including, without limitation, negligence) contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of the Site or your downloading of any material from the Site or any websites linked to the Site.

9.2 Nothing in these Terms & Conditions shall exclude or limit the Company's liability for (i) death or personal injury caused by negligence, as such term is defined by the Unfair Contract Terms Act 1977; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

9.3 If your use of material on the Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

10 ENTIRE AGREEMENT

These Terms & Conditions, including the Privacy Policy, constitute the entire agreement between you and the Company in relation to its subject matter and supersede any and all prior promises, representations, agreements, statements and understandings whatsoever. The failure by the Company to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, you and the Company nevertheless agree that the court should endeavour to give effect to the intentions reflected in the provision, and the other provisions of the Terms & Conditions shall remain in full force and effect.

11 GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.