Order processing, dispatch and delivery times
Office hours are 9am - 5.30pm (GMT) Monday to Friday. Closed public and bank holidays.
Orders received within these times are processed as below. Orders received outside office hours will be processed the next working day.
Online course enrolments are actioned and login details sent by email within 1 working day of payment. (Please check your junk box!)
Mp3's and other downloadable products are available immediately upon receipt of payment from your account area.
Tangible product orders in stock are usually processed and dispatched within 2 working days of receipt of payment.
Estimated delivery times for all products in stock are:
- Within the UK - 4 - 5 working days.
- Within EU - 5 - 10 working days.
- Rest of the world - 10 - 15 working days.
*Where items are no longer available due to unprecedented demand, we will offer you a choice of refund or alternative product, to the value of the original purchase.
Please note - goods will be sent to addresses given during the payment process. Customers are responsible for making sure the address they provide is complete and correct. If you wish to make any change, you must notify us IMMEDIATELY after your purchase is completed from the same email address used and quoting your unique purchase transaction ID number.
Orders giving unconfirmed addresses may experience a delay in dispatch for security reasons.
For delivery address outside the UK, there may be import duties due once the parcel reaches its desitnation country. Any such charges must be paid by the recipient of the parcel. We have no control over any charges levied by customs and as policies vary by country, it is advised to check local customs for more info. prior to ordering.