We trust you will be delighted with your purchases from us and we honour all your statutory rights as a consumer.
If any product is found to be damaged, faulty, or requiring return, please contact us with details within 7 days of receipt by completing our Product Return form and we will contact you direct within 3 working days. Do NOT post anything back to us before receiving a Return Number from us.
Any faulty goods will be replaced or refunded including any postage paid. Where a product is not faulty, return costs are the responsibility of the purchaser.
We cannot accept liability for untracked returns, so we highly recommend using a tracked method of posting.
Any clothing products returned must be returned unworn, unwashed and unused and with all tags still attached.
Due to ease of copying CD's /DVD's once opened will not be refunded. However any CD or DVD found to be faulty and returned within 7 days of receipt would be replaced with the same title. Please note, some CD's may be packaged in solid plastic jewel cases. They leave here in perfect condition, but occasionally this type of case has been cracked during transit. Any such damage is cosmetic and does not affect the quality of the CD at all, if you wish to make a claim for postal damage, please contact Royal Mail.
For all digital or online content, once access to content or downloading has begun, eligibility for a return or refund ceases.